Chronicle of Higher Education Audio: Tech Therapy

Episode 60: What Incentives Will Get Professors to Use Technology?

techtherapy@chronicle.com — Wed, 28 Oct 2009 11:42:00 EST

The Tech Therapists debate the topic with Marsha Marinich, an adjunct professor in the business school at Marymount University, and John McFadden, the retired chief information officer at Loyola University of Maryland.

Episode 59: When IT Grows, Can You Keep Up?

techtherapy@chronicle.com — Thu, 15 Oct 2009 05:07:00 EST

In a live session recorded in Chicago, Jack V. Leifel, the executive director of information technology at Moraine Valley Community College, says that colleges often do not plan for the maintenance and replacement of big technology purchases.

Episode 58: Are You Tracking What You Do?

techtherapy@chronicle.com — Thu, 01 Oct 2009 04:24:00 EST

The Tech Therapists discuss the importance of keeping records in IT, particularly at a time when colleges face layoffs and retirements.

Episode 57: Less People, More Work?

techtherapy@chronicle.com — Thu, 17 Sep 2009 05:00:00 EST

When staff members get laid off or accept buyouts, what happens to the people left behind? The Tech Therapists discuss the best ways for managers and employees to approach the workload ahead.

Episode 56: Ending the Standoff Between Faculty and IT

techtherapy@chronicle.com — Thu, 03 Sep 2009 05:00:00 EST

When it comes time to request technology for the classroom, faculty members often ask the wrong questions. Warren Arbogast and Scott Carlson discuss the right way for professors to seek guidance from IT experts.

Episode 55: Launch New Product. Shoot Self in Foot.

techtherapy@chronicle.com — Thu, 20 Aug 2009 05:00:00 EST

You've just unveiled your big new technology project and it's turned out to be a complete flop. Scott Carlson and Warren Arbogast talk about what to do next, and how to avoid disaster in the first place.

Episode 54: How to Be a Leader, Even If You're Not the Boss (Encore)

techtherapy@chronicle.com — Thu, 06 Aug 2009 05:00:00 EST

In an encore episode of Tech Therapy, Ann Kovalchick, the deputy chief information officer at Tulane University, describes the qualities that make a good leader in IT -- and in higher education generally.

Episode 53: Computer Security: It's a 'People Problem' (Encore)

techtherapy@chronicle.com — Thu, 23 Jul 2009 05:00:00 EST

Scott Carlson and Warren Arbogast celebrate Tech Therapy's two-year anniversary by rebroadcasting their first episode. They describe how college leaders can make their computer networks safer by reining in "maverick machines" and changing campus culture.

Episode 52: How to Fire Someone

techtherapy@chronicle.com — Thu, 09 Jul 2009 05:00:00 EST

Showing an employee the door is probably the toughest job a manager has to face. Scott Carlson and Warren Arbogast discuss ways to do it right.

Episode 51: Building Teams and Trust

techtherapy@chronicle.com — Thu, 25 Jun 2009 05:00:00 EST

In higher education, collaboration is often held up as an ideal. But in reality, working as a team can be awfully difficult. Warren Arbogast and Scott Carlson discuss how to get different personalities to mesh and what that has to do with Star Trek.

Episode 50: Help! My Boss Is an Idiot

techtherapy@chronicle.com — Thu, 11 Jun 2009 05:00:00 EST

Dealing with an administrator who doesn't understand technology is hard enough, but what can you do your not-so-savvy boss blames employees for every little mistake, too? A Tech Therapy listener asks Warren Arbogast and Scott Carlson for advice.

Episode 49: Are Colleges Still Gatekeepers of Knowledge?

techtherapy@chronicle.com — Thu, 28 May 2009 05:00:00 EST

Ravi Pendse, the chief information officer at Wichita State University, tells the Tech Therapists that education in the Internet age is all about finding human connections -- and doing everything possible to engage the "digital natives" who are now dominating college campuses.

Episode 48: Why Not Outsource E-Mail?

techtherapy@chronicle.com — Thu, 14 May 2009 05:00:00 EST

Plenty of colleges have already decided to let Google or other companies take over their e-mail services. But the University of Wisconsin at Milwaukee remains committed to handling e-mail on its own. Bruce Maas, chief information officer, explains why.

Episode 47: How to Handle the Online-Learning Boom

techtherapy@chronicle.com — Thu, 30 Apr 2009 05:00:00 EST

Charles A. Wight, associate vice president for academic affairs at the University of Utah, talks with the Tech Therapists about the growth of online learning and how his university plans to accommodate that growth.

Episode 46: Going From Campus Mail to Gmail

techtherapy@chronicle.com — Thu, 16 Apr 2009 05:00:00 EST

In an episode of Tech Therapy recorded live at The Chronicle's Technology Forum, Warren Arbogast and Scott Carlson talk with Paul Turner, the manager of academic technologies at the University of Notre Dame, about how his institution managed the switch to Google's Gmail service.

Episode 45: Learning to Love 'IT Rationing'

techtherapy@chronicle.com — Thu, 02 Apr 2009 05:00:00 EST

How do you make tech money go further? Scott Carlson and Warren Arbogast say it might be time to try "IT rationing" -- a strategy that's about responsible spending and knowing when to say "no," not ration stamps and bread lines.

Episode 44: What Does the CFO Know About Technology Anyway?

techtherapy@chronicle.com — Thu, 19 Mar 2009 05:00:00 EST

Scott Carlson and Warren Arbogast talk about the chief financial officer�'s role in prioritizing and budgeting for technology with Steve Bragg, vice president for finance and planning at Illinois State University.

Episode 43: How to Thrive (Not Just Survive) in Dismal Times, Part 2

techtherapy@chronicle.com — Thu, 05 Mar 2009 05:00:00 EST

In Part 2 of this two-part episode, Tech Therapists Scott Carlson and Warren Arbogast discuss how to focus on priorities in an economically stressful time. (12:09)

Episode 42: How to Thrive (Not Just Survive) in Dismal Times

techtherapy@chronicle.com — Thu, 19 Feb 2009 05:00:00 EST

Afraid for your job? In Part 1 of this two-part episode, Tech Therapists Scott Carlson and Warren Arbogast talk about attitudes people should take in an economically stressful time.

Episode 41: Second-Class Citizens, Speak Up

techtherapy@chronicle.com — Thu, 05 Feb 2009 05:00:00 EST

Tech Therapists Warren Arbogast and Scott Carlson discuss how information-technology professionals can take leadership roles on collaborative projects at their colleges.

Episode 40: How to Start Talking About Green IT

techtherapy@chronicle.com — Thu, 22 Jan 2009 05:00:00 EST

One of the hardest parts of getting a Green IT movement started is making people realize that there is a problem. Scott Carlson and Warren Arbogast talk about ways that colleges technologists, campus-facilities staff members, and sustainability advocates can get on the same page to save energy and resources devoted to information technology.

Episode 39: How to Control Your E-Mail Inbox (Encore)

techtherapy@chronicle.com — Thu, 08 Jan 2009 05:00:00 EST

Overwhelmed by the volume of your e-mail? Tech Therapists Scott Carlson and Warren Arbogast discuss how to manage electronic messages.

Episode 38 - How Green Is Your IT? (Encore)

techtherapy@chronicle.com — Thu, 18 Dec 2008 05:00:00 EST

There's a good chance your college already boasts a couple of green buildings, but does it have a green technology department? Scott Carlson and Warren Arbogast explain what campus CIOs can do to save energy and resources on IT.

Episode 37 - All Your Tech Questions Answered

techtherapy@chronicle.com — Thu, 04 Dec 2008 05:00:00 EST

In a year-end episode, Scott Carlson and Warren Arbogast read from and discuss some of the letters they have gotten following episodes about librarians, online sex, the costs of IT, hiring tech staff, and more.

Episode 36 - The Future of College Libraries

techtherapy@chronicle.com — Thu, 20 Nov 2008 05:00:00 EST

Tech Therapists Scott Carlson and Warren Arbogast discuss what college libraries mean to their campuses, why the buildings' aesthetics are changing, and how libraries will be designed for future use.

Episode 35 - The Trouble With Online Sex, Part II

techtherapy@chronicle.com — Thu, 06 Nov 2008 05:00:00 EST

Your technology is not your technology. Tech Therapy�'s co-hosts, Scott Carlson and Warren Arbogast, tell you why. And they'll also read some letters that came in since the last discussion on this topic.

Episode 34 - A Conversation with Diana Oblinger

techtherapy@chronicle.com — Thu, 23 Oct 2008 05:00:00 EST

Scott Carlson and Warren Arbogast talk with Diana Oblinger, the president and chief executive officer of Educause, about where the organization is going under her leadership, what issues it will address, and what people will see at next week�'s conference.

Episode 33 - Libraries vs. IT Departments

techtherapy@chronicle.com — Thu, 09 Oct 2008 05:00:00 EST

Librarians and IT staff might share more similarities than they would like to admit. Scott Carlson and Warren Arbogast, Tech Therapy�'s hosts, talk about the rift between the two groups.

Episode 32 - Technology: The Lawyer's-Eye View

techtherapy@chronicle.com — Thu, 25 Sep 2008 05:00:00 EST

The Tech Therapists talk about the basics of technology, higher education, and the law with Michael B. Goldstein, Kenneth D. Salomon, and James M. Burger, three lawyers from Dow Lohnes. Part one of a two-part episode.

Episode 31 - What to Look for in Tech Staff

techtherapy@chronicle.com — Thu, 11 Sep 2008 05:00:00 EST

Communication skills often trump computer savvy when colleges go looking for tech-staff members. But sometimes hiring the guy who only talks to machines is a good move. Scott Carlson and Warren Arbogast list qualities to look for in the applicant pool.

Episode 30 - Know How Much Technology Costs? Probably Not.

techtherapy@chronicle.com — Thu, 28 Aug 2008 05:00:00 EST

Few colleges and universities have a handle on the comprehensive costs of their technology operations. Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, discuss some of the things to tally -- and the consequences for not adding them up.

Episode 29 - Dandelions and Decentralization (Encore)

techtherapy@chronicle.com — Thu, 14 Aug 2008 05:00:00 EST

In this episode from the archive, Scott Carlson and Warren Arbogast discuss the Big Question: Are large technology departments, including those at colleges, really "the most regressive and poisonous force in technology today," as Walt Mossberg insists?

Episode 28 - How Green Is Your IT?

techtherapy@chronicle.com — Thu, 31 Jul 2008 05:00:00 EST

Episode 27 - How to Be a Leader, Even If You're Not the Boss

techtherapy@chronicle.com — Thu, 17 Jul 2008 05:00:00 EST

Ann Kovalchick, the deputy chief information officer at Tulane University, talks with the tech therapists about the qualities that make a good leader in IT -- and in higher education generally.

Episode 26 - Talk to Me Like I'm a Child (Encore)

techtherapy@chronicle.com — Thu, 03 Jul 2008 05:00:00 EST

How do you talk about technology on campuses? Is the message getting through? In this discussion from the archive, Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about the communications lessons you can learn from children and TV Guide.

Episode 25 - Hiring a CIO, Part II: Do You Take the Job?

techtherapy@chronicle.com — Thu, 19 Jun 2008 05:01:00 EST

In Part II of this two-part Tech Therapy miniseries, Warren Arbogast and Scott Carlson discuss what chief information officers should look for when interviewing at a college. What are the good and bad signs?

Episode 24 - Hiring a CIO, Part I: Looking for the Elvis Candidate?

techtherapy@chronicle.com — Thu, 05 Jun 2008 05:00:00 EST

In Part I of this two-part Tech Therapy miniseries, Warren Arbogast and Scott Carlson discuss the qualities that colleges should look for when hiring a chief information officer. Part II wil address what a prospective CIO should look for in a college.

Episode 23 - The Web and the Changing Admissions Game

techtherapy@chronicle.com — Thu, 22 May 2008 05:00:00 EST

When it comes to recruiting students, college Web sites can be just as important as viewbooks and campus visits. So why don't colleges do more to put admissions directors and IT officers in the same room? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter.

Episode 22 - Graduates Need Jobs. How Can Technology Help?

techtherapy@chronicle.com — Thu, 08 May 2008 05:00:00 EST

Students don't search for jobs like they once did: Now, for better and for worse, they're using the Web. How can campus officials keep up? Andrew Ceperley, director of the Career Services Center at the University of California at San Diego, shared advice with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 21 - Adventures in Extreme Outsourcing

techtherapy@chronicle.com — Thu, 24 Apr 2008 05:00:00 EST

Utrecht University, in the Netherlands, has saved money and improved quality by outsourcing nearly all of its central IT services. Could your institution do the same? Peter Schelleman, the university's former chief information officer, shared his thoughts with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 20 - Professors and Technology: Helpless or Hopeless?

techtherapy@chronicle.com — Tue, 08 Apr 2008 15:21:00 EST

Professors complain that they can't get technology to work the way they want it to. Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, talk about the "learned helplessness" that pervades technology use on campus.

Episode 19 - Should You Outsource Your Technology Services?

techtherapy@chronicle.com — Thu, 27 Mar 2008 05:00:00 EST

Colleges can benefit from putting companies in charge of IT services -- as long as they go about it the right way. Adrian Sannier, the university technology officer at Arizona State University, shared outsourcing advice with Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter.

Episode 18 - How Can Technology Keep a College in Business?

techtherapy@chronicle.com — Thu, 13 Mar 2008 05:00:00 EST

Can smart IT investments lead colleges to long-term stability? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, got advice from Robert E. Dunker, the president of Western Iowa Tech Community College.

Episode 17 - The Tech Guy Doesn't Know What I Want!

techtherapy@chronicle.com — Thu, 28 Feb 2008 01:00:00 EST

Professors complain that technology staffers don't understand their needs. Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, talk about how to stop the IT witch hunt.

Episode 16 - The Trouble With Online Sex

techtherapy@chronicle.com — Thu, 14 Feb 2008 05:00:00 EST

Looking at porn and sending racy e-mails at work means trouble -- especially for college leaders who do it. Tech Therapy's Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, talk about keeping your data private in the electronic age.

Episode 15 - Technology: The View From the Top

techtherapy@chronicle.com — Thu, 31 Jan 2008 05:45:00 EST

Do college presidents spend much time thinking about technology? Warren Arbogast, a technology consultant, and Scott Carlson, a Chronicle reporter, asked Steven J. Kopp, the president of Marshall University, and Jan I. Fox, the institution's chief information officer.

Episode 14 - The Challenges of Change

techtherapy@chronicle.com — Thu, 17 Jan 2008 01:00:00 EST

Why is changing an organization so hard? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to make change happen on your campus.

Episode 13 - How to Control Your E-Mail Inbox

techtherapy@chronicle.com — Fri, 28 Dec 2007 16:02:00 EST

Overwhelmed by the volume of your e-mail? Warren Arbogast, a technology consultant, talks with Scott Carlson, a Chronicle reporter, about how to manage electronic messages.

Episode 12 - Setting Professors Right on Rights

techtherapy@chronicle.com — Thu, 13 Dec 2007 01:00:00 EST

Faculty members are posting class resources online, and they may be violating copyright in the process. William Shell, director of academic technology and computing services at Eastern Michigan University, asks: How can a university make faculty members aware of copyright law?

Episode 11 - Emergency Notification: Not Just a Technology Issue

techtherapy@chronicle.com — Thu, 29 Nov 2007 01:00:00 EST

Colleges are struggling with establishing better emergency-notification systems. Jan I. Fox, vice president for information technology for Marshall University, talks with Scott Carlson and Warren Arbogast about the many issues involved.

Episode 10 - Are College Presidents Talking about Technology?

techtherapy@chronicle.com — Thu, 15 Nov 2007 01:00:00 EST

Are college presidents involved in discussions about technology on your campus? Robert E. Cernock, the chief information officer from Central Connecticut State University, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to talk about college leaders and their interest (or lack of it) when it comes to technology.

Episode 9 - Colleges Ask the Recording Industry: Why Us?

techtherapy@chronicle.com — Wed, 31 Oct 2007 01:00:00 EST

The recording industry has pressured colleges to do more about campus music piracy, but college leaders feel that they are being unfairly targeted. Cary H. Sherman, president of the Recording Industry Association of America, responds in an interview.

Episode 8 - Handling the Growing Pressure on Tech Leaders

techtherapy@chronicle.com — Wed, 24 Oct 2007 21:22:00 EST

Dwight Fischer, CIO of Plymoth State U., joins Scott Carlson and Warren Arbogast to talk about how the job of college tech leaders is getting increasingly difficult.

Episode 7 - Fitting Technology Into New Campus Buildings

techtherapy@chronicle.com — Thu, 18 Oct 2007 01:00:00 EST

Technology can be a key component in any building on the campus, but technology experts and other stakeholders are not often involved in early phases of planning. Mark Maves, an architect who has worked with colleges, joins Scott Carlson, a Chronicle reporter, and Warren Arbogast, a technology consultant, to offer advice on campus planning.

Episode 5 - Flying a Plane While Building It

techtherapy@chronicle.com — Thu, 20 Sep 2007 01:00:00 EST

You want to plan a grand technology strategy for your campus, yet you find yourself putting out fires and making 11th-hour decisions. Sound familiar? Scott Carlson, a Chronicle  reporter, and Warren Arbogast, a tech consultant, tell you how to  get your department  in order. (Bonus material: How is technology like a drug?)

Episode 4 - Gazing Into the Crystal Ball

techtherapy@chronicle.com — Thu, 06 Sep 2007 01:00:00 EST

Predictions. College IT officials are often asked to prognosticate, but it's easier to be wrong than right. Scott Carlson, a Chronicle reporter, and Warren Arbogast, a tech consultant, talk about how to predict the future of technology -- and whether that's even possible.

Episode 3 - How Much Technology is Enough?

techtherapy@chronicle.com — Thu, 23 Aug 2007 05:00:00 EST

Have you ever had the feeling that your college is behind the curve when it comes to technology? You might not be. Scott Carlson, a Chronicle reporter, and Warren Arbogast, a tech consultant, talk about keeping up with the pack, and about how much colleges should spend on technology.

Episode 2 - Dandelions and Decentralization

techtherapy@chronicle.com — Wed, 08 Aug 2007 14:00:00 EST

Scott Carlson and Warren Arbogast discuss the Big Question: Are large technology departments, including those at colleges, really "the most regressive and poisonous force in technology today," as Walt Mossberg insists?

Episode 1 - Security

techtherapy@chronicle.com — Thu, 26 Jul 2007 15:15:39 EST

Scott Carlson and Warren Arbogast talk about secure information technology and how college leaders can make their computer networks more secure by working to change campus culture.